Meet the Team – Q and A with Paul
Paul is as passionate about skiing as he is about business, so it always seemed fated that the two would meet! After nurturing Rental Republic from humble beginnings he has lead the charge in reimagining how ski hire is thought about.
Paul shares his story about his life and how Rental came to be what it is today:
Q: Tell us about yourself? Where did you grow up, when did you start skiing? Were you learning to walk on the slopes or a late bloomer?
A: Growing up was middle earth (England) for me and not from a skiing family so I discovered mountain sports in my mid twenties initially, definitely a late bloomer!
Initially learning to snowboard then progressing to skis by which time (my thirties) I had children learning with me! I often think that in this has been an advantage when setting up the Republic. Coming at it from a customers perspective meant we really understood what customers wanted.
Q: Tell us about when you had the idea to start Rental Republic? What was the idea behind it?
A: Skiing can be challenging in many ways, travelling, early starts, luggage to carry, an unfamiliar language and customs to overcome. When we started the Republic we knew that we could help take some of the hassle out of the experience by giving great customer service and ensuring that the ski hire element of your holiday is as hassle free as possible. We can not take away the need to queue, but we can make sure you queue by the fire in your accommodation, drink in hand relaxing, whilst we do the rest.
Q: Rental Republic is available in dozens of resorts and even the USA and Canada, where did you start and how did it grow?
A: Our spiritual home was Montchavin/Les Coches and we started out supplying skis to friends chalets and grew from there. In those early days the workshop was tiny and there was a lot less tech involved than there is now.
The customer service though remained the same and people rarely chose to go back to walking to the shop once they have tried our service. This has meant we enjoy high retention rates and have been able to grow on the back of clients asking us to follow them to new resorts each year!
We are super pleased to be part of the world’s first transatlantic ski hire delivery network and working with our U.S. Partner Ski Butlers has been a dream, they share our values for customer service and our desire to excel at each and every delivery.
Q: Outside of Rental Republic what do you most enjoy doing?
A: Skiing, eating, my family and rugby.
A great day could be; A morning spent skiing the trees in the Plan Bois forest, followed by lunch with the family and an afternoon spent watching a Six Nations rugby match in a local watering hole surrounded by friends.